1- Your use of The Italian Cab services

1.1 You are registered as a customer of The Italian Cab whenever you use one of our services. This includes and is not limited to, telephone bookings, text message bookings, Online. You are deemed to have accepted these terms when you request and confirm a booking.
1.2 You agree:
1.2.1 All information that you have provided to us prior to, during, or after using our service is all correct. This is and is not limited to online booking, email, or telephone bookings.
1.2.2 Your use of The Italian Cab services grants no intellectual rights.
1.2.3 You will not use any of The Italian Cab services for any other purpose other than for the purpose they are provided to you or for any unlawful purpose; in any way that damages or makes our service less effective; to access or attempt to access the data of other users.
1.2.4 To refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation.
1.2.7 To make payment in full for any minicab journey you take or book on behalf of another party and/or in respect of using any The Italian Cab services provided to you.
1.2.8 To treat all The Italian Cab drivers with respect as they are obliged to treat you and not cause damage to their vehicle nor engage in any unlawful, threatening or abusive behaviour. Any damage caused will result in the relevant charges to cover the damage.

2- Charges and Payment

2.1 To check the cost of a minicab journey Click here
2.2 If you chose to pay for a minicab journey via card, then payment will be taken in full at the time of booking. You agree that we may undertake the relevant authorization checks on any payment details you have provided us. You have the option to link your account or not. Payment details will only be stored to allow you to make your payment via card when you use our services and/or to collect any money you may owe us.
2.3 If a minicab journey has been cancelled within 24 hours before the driver has been dispatched, then there will be no charge.
2.4 Once the journey has been completed or the journey is being carried out, then you will not be able to cancel.
2.5 If a minicab journey has been cancelled after the driver has been dispatched, then there will be a minimum cancellation fee of £40.00 or half of the full fare, whichever is greatest.
2.6 Extra Charges & Fees
2.6.1 You will be charged a minimum of £50 if the vehicle requires cleaning during or after your journey. This may include but is not limited to drinks spillage, vomiting, urine, or any other applicable scenario resulting in the vehicle not being able to provide a safe and pleasant journey to another customer.
2.6.2 You will be charged at cost for any damage to the vehicle caused by you or any property belonging to the driver. This may include but is not limited to breaking of windows, damage of interior or exterior in any shape or manner.
2.7 All prices that have been quoted are based upon the information given at the time.
2.8 Prices are subject to change if:
2.8.1 There is an increase in passengers or luggage, the price will be different due to the vehicle change.
2.8.2 There is a decrease in passengers which may result in a lower price due to vehicle change.
2.8.3 There are any extra drops or diversions which will lead to an extra charge.
2.9 All prices quoted are per vehicle.
2.9.1 In the event you choose Stripe as a payment method, the terms and conditions of Stripe shall apply in addition to these Payment Terms. Any additional fees charged by Stripe are your sole responsibility and you authorise The Italian Cab to take payment from your default or selected payment method on Stripe.
2.9.2 In the event you choose card as a payment method, you agree to allow The Italian Cab to debit your account for the amount shown for the relevant booking.

3- Services

3.1 Airport Transfers
3.1.1 “Meet and Greet” service is provided for Heathrow, Gatwick, Luton, Stansted and London City Airport.
3.1.2 For all London Airports, parking charges for pick-up/drop-off, are already included in the initial fare.
3.1.3 Free waiting time for London airports pickup is 30 minutes from the agreed time.
3.1.4 For any “Meet & Greet” Airport Pick Up, the driver will go inside the Airport at the agreed time (OFFSET time) after landing i.e. 15 minutes, 30 minutes, 45 minutes or 60 minutes as requested upon booking. He or she will wait at the relevant meeting point within arrivals with a name card. If the customer has not come out, the driver will try contacting them by phone or any alternative contact method we have. If the customer fails to show after 60 minutes and no contact has been made, then the driver will pull away and the passenger will be liable to pay the full fare.
3.1.5 All flights are monitored on the official relevant website of the Airport, therefore if a passenger does not board their flight, then we must be notified via WhatsApp or telephone. This must be done two hours prior to the booking time and failure to do so will incur the full booking fare. Flight landing time will only be accepted from the official airport website. Please consider a delay from the landing time in order for the passenger to clear custom checks and luggage reclaim. Normally this is about 1 hour for Heathrow and Gatwick, 45 minutes for Stansted and Luton, 30 minutes for London City airport. This time also may vary if passenger travels with hand luggage or checked-in one.
3.1.6 If the passenger is waiting at the airport and has no mobile, they should contact us at 020 3642 2394  so any information can be passed to the driver. Passengers are instructed not to leave the airport without informing us as this will be regarded as a Cancellation without Prior notice and result in a full fare charge.
3.1.7 Passengers are responsible to load and unload their belongings as we will not be held liable for loss or damage.
3.1.8 We reserve the right to refuse any passenger our services due to the passenger having excess luggage which would result in the vehicle being unsafe on the road.
3.1.9 Waiting Charges All flights are monitored using the official Airport websites. After the requested minutes after landing, the relevant waiting charges will apply:
Saloon car: £0.35 per minute.
Estate car: £0.45 per minute.
MPV car: £0.55 per minute. All other pickups (residential, hotel, venues, etc) are subject to 15 minutes free waiting time, then waiting charges will apply:
Saloon car: £0.35 per minute.
Estate car: £0.45 per minute.
MPV car: £0.55 per minute.
If no contact is made after 30 minutes waiting from the agreed pickup time, this will result in a NO SHOW and full fare will be charged.
3.1.10 We highly recommend you arrive at the airport at least 3 hours before the flight departure time. Please allow yourself enough journey time in case of any delays and changes to the journey (Accidents, car breaks down, diversions etc…) We are not liable for passengers missing their flight. Airport transfers are subject to weekend, Bank Holiday and night time surcharges.

3.2 Intercity transfers
Door to door transfer service is offered from/to London and any UK mainland city or town.
3.2.1 Driver reserve the right for a break for transfers involving 3 or more hours driving.
3.2.3 Intercity transfers are subject to weekend, Bank Holiday and night time surcharges.

3.3 Unit Car
3.3.1 Unit car is offered for events, city tours, shuttle services only. It cannot be used for airport transfers or intercity services.
3.3.2 Each unit is for a minimum of 4 hours.
3.3.3 Each unit comes with a free allowance of 25 miles. Additional mileage will be calculated at rates of £0.30 pm for Saloon cars, £0.40 for Estate cars and £0.50 for MPV vehicles.
3.3.4 Additional fees will be charged for airports pickups, to be requested and agreed prior booking.
3.3.5 Unit cars trips must start and end within the London area, unless agreed prior booking.
3.3.6 During the service any additional charge/fee (i.e. parking fees) incurred will be charged at the end of the shift.
3.4 All rides are subject to extra charges in the following times:
– nights: 11pm to 5am, every day;
– weekends: Friday 05am to Sunday 11pm, and Bank Holidays;

4- Vehicles

Vehicles are all covered by Hire and Reward Insurance for a select amount of passengers.
4.1 Saloon and Estate Cars are insured to carry a maximum of 4 passengers
4.2 MPVs are insured to carry up to 6 passengers

5- Promotions

From time to time, The Italian Cab may create promotions offering voucher codes that may be redeemed for a discount when using our services. These promotions can be removed at any time when The Italian Cab wishes. You agree to the individual terms and conditions of that promotion and also understand that; the promotion code cannot be sold or transferred in any other manner, redeemed for cash, may expire prior to use, and may be limited for one time use only. The Italian Cab reserve the right to remove any voucher code if it is determined that the redemption of the voucher code was done in error or violation of the applicable terms and conditions.

6- General

6.1 A booking can only be amended or cancelled by contacting us via telephone, email, or WhatsApp.
6.2 Illustrations, photographs and description on the website, brochures, price lists or documents serve merely as a guide and will not be binding.
6.3 The company reserves the right to make use of subcontractors to provide service to the passengers. These sub-contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated by Transport for London. These sub-contractors may occasionally charge more but also less than the quoted price.
6.4 We are always looking for ways to improve and expand our service. We may amend these Terms from time to time in order to reflect changes to The Italian Cab in which case, we will give you reasonable notice of any changes to these Terms.
6.5 Our website sets out how you can contact us and you can also contact us by enquiries form.
6.6 All rides are pre-booked and operated by London TFL approved independent operator Airport Transfer Network. Customer will receive receipt for their fare by email at trip completion.

These Terms are dated 01 February 2023